Terms and Conditions:

What are your delivery terms?

Allow 24 hour processing time. Next day delivery after receipt of order for mainland UK, excluding UK public bank holidays. Two day delivery for other areas of the UK.

What are your returns policy?

1.1 Megapack may, at its sole discretion, accept a return of the Goods, provided that the Goods are returned to Megapack in the same condition that they were despatched including original packaging and that Megapack is notified of any problem with the Goods and the Customer’s intention to return them within 30 days of the date of the invoice relating to those Goods.

1.2 Any return must be accepted by Megapack in writing prior to the return of the item back to Megapack. Megapack is under no obligation to accept a return that it has not authorised. Our authorisation policy states that we may need evidence of faulty goods.

1.3 If the item is faulty we will arrange collection of thus item. However if the item is unwanted the customer is responsible for the costs of shipment and delivery of returned Goods.

How long do I have to notify you that I'm unhappy with the item?

30 Days from date of purchase/invoice

How will your warranty work on the products you stock?

1. Megapack warrants that the Goods shall, for a period of warranty that shall be specific to each product (the “Warranty Period”):

1.1.1 Conform in all material respects to the Order and the Specification;

1.1.2 Be free from material defects in design, material and workmanship; and

1.1.3 Be of satisfactory quality within the meaning of the Sale of Goods Act 1979.

2. The Customer warrants that it has provided Megapack in writing with all relevant, full and accurate information as to the Customer’s business and needs.

 2.1 As the Customer’s sole and exclusive remedy, Megapack shall, at its option, repair, replace, or refund the Price of any of the Goods that do not comply with clause 1, provided that the Customer:

2.2 Serves a written notice on Supplier:

            2.2.1 During the Warranty Period in the case of defects discoverable by a physical inspection; or

 2.2.2 In the case of latent defects, within 30 days from the date on which the Customer became aware (or should reasonably have become aware) of the defect;

 2.2.3 Provides Megapack with sufficient information as to the nature and extent of the defects and the uses to which the Goods had been put prior to the defect arising;

            2.2.4 Gives Megapack a reasonable opportunity to examine the defective Goods; and

returns the defective Goods to Megapack at the Customer’s expense (and Megapack shall reimburse reasonable delivery costs if the Goods are deemed to be defective)

3. Megapack shall determine whether Goods are defective within 10 Business Days of receipt of the Goods from the Customer.

4. The provisions of these Conditions, including the warranties set out in clause 1, shall apply to any of the Goods that are repaired or replaced with effect from the date of delivery of the repaired or replaced Goods.

5.  Megapack shall not be liable for any failure of the Goods to comply with clause 1:

5.1 where such failure arises by reason of wear and tear, wilful damage or negligence;

5.2 to the extent caused by the Customer’s failure to comply with Megapack’s instructions in relation to the Goods, including any instructions on installation, operation, storage or maintenance;

5.3 to the extent caused by Megapack following any specification, instruction or requirement of or given by the Customer in relation to the Goods;

5.4 where the Customer modifies any Goods without Megapack’s prior written consent or, having received such consent, not in accordance with Megapack’s instructions; or

5.5 where the Customer uses any of the Goods after notifying Megapack that they do not comply with clause 1.

How long do I have until I receive my goods?

1.1 The Goods shall be delivered by Megapack, or its nominated carrier, to the Location on the date(s) specified in the Order.

1.2 The Goods shall be deemed delivered on arrival only of the Goods at the Location by Megapack or its nominated carrier (as the case may be).

1.3 The Customer shall be entitled to reject a delivery of the Goods where an incorrect volume of the Goods has been supplied where such delivery is outside the tolerance of 20%.

1.4 The Goods may be delivered by instalments [if specified in the Order]. Any delay in delivery or defect in an instalment shall not entitle the Customer to cancel any other instalment.

1.5 Delivery of the Goods shall be accompanied by a delivery note stating:

1.5.1 the date of the Order;

1.5.2 the product numbers, type and quantity of the Goods in the consignment; and

1.5.3 any special handling instructions.

1.6 Time of delivery is not of the essence. Megapack shall use its reasonable endeavours to meet delivery dates but such dates are indicative only. Any delivery made three days prior to or three days after the delivery date(s) specified in the Order shall be deemed delivered on time. Should delivery need to be made outside of such period, Megapack will communicate such information to the Customer. . 

Do you offer international shipping?

Yes, please navigate to the checkout with your item to discover our International shipping prices and available shipping locations.

Do I have a warranty or guarantee period on any of the items you sell?

Yes, there is a one year warranty on any products sold by Megapack

Added to cart
- There was an error adding to cart. Please try again.
Quantity updated
- An error occurred. Please try again later.
Deleted from cart
- Can't delete this product from the cart at the moment. Please try again later.